Customer Services

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If you require any assistance, please refer to our Frequently Asked Questions (FAQs) HERE. If the answer to your question is not here, you can contact us by the following methods:

Last order dates for pre-christmas delivery is the 18th December for domestic and the 4th December for International.

Tel: 0161 633 9808
Email: Contact Us


Customer Service Department
Character Options Ltd
Lees Brook Mill
Lees Road

Our Customer Service opening times are Monday to Thursday 9am to 5pm and Friday 9am to 2.30pm (Excluding Bank Holidays). Christmas shut down is from 12pm on the 24th December untill the 9am on the 2nd January, any orders placed after the 23rd December will not be dispatched until the 2nd January.

Spare parts are available from us in our spare part section. If the part you require is not listed, please contact our Customer Services team.

For charity requests, please ensure you provide a contact name and address along with a registered charity number.

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