Customer Services

Select service:

We pride ourselves on the quality of our Customer Services support.

If you need any help on your toy order or general questions just call our Customer Service team on 0161 633 9808 or email us at Customercare@charactergroup.plc.uk or Customerservices@charactergroup.plc.uk. Our opening times are Monday to Thursday 9am to 5pm and Friday 9am to 2.30pm (excluding bank holidays).

To write to us:
Customer Service Department 

Character Options Ltd 
Lees Brook Mill 
Lees Road 
Oldham 
OL4 5JL

Spare parts are available from us in our spare part section. If the part you require is not listed, please contact our Customer Services team.

For charity requests, please ensure you provide a contact name and address along with a registered charity number.

You can now follow us on Twitter Facebook and Instagram

 For pre-christmas deliveries please order before the 18th of december for UK deliveries and the 1st of December for international.