Character Options Ltd,
Lees Brook Mill,
Customer service team
+44 (0) 161 633 9808
We pride ourselves on the quality of our Customer Services support.
If you need any help on your toy order or general questions just call our Customer Service team on 0161 633 9808 or email us at Customercare@charactergroup.plc.uk or Customerservices@charactergroup.plc.uk. Our opening times are Monday to Thursday 9am to 5pm and Friday 9am to 2.30pm (excluding bank holidays).
To write to us:
Customer Service Department
Character Options Ltd
Lees Brook Mill
We may have the answers in our FAQ section see here.
Spare parts are available from us in our Spare Parts Section. If the part you require is not listed, please contact our Customer Services team.
For charity requests, please ensure you provide a contact name and address along with a registered charity number.