Customer Services

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If you require any assistance, please refer to our Frequently Asked Questions (FAQs) HERE. If the answer to your question is not here, you can contact us by the following methods:

Tel: 0161 633 9808
Email: Contact Us


Customer Service Department
Character Options Ltd
Lees Brook Mill
Lees Road

Our Customer Service opening times are Monday to Thursday 9am to 5pm and Friday 9am to 2:30pm (Excluding Bank Holidays).

  • For any urgent enquiries, please email our customer services team
  • All urgent enquiries will be responded to.
  • Any non urgent enquiries will be responed to in the New Year.
  • If you require any instruction manual, please refer to the products page on this site (manual icon is shown under the image). Alternatively, you can contact our Customer Service team.

Spare parts are available from us in our spare part section. If the part you require is not listed, please contact our Customer Services team.

For charity requests, please ensure you provide a contact name and address along with a registered charity number.

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