Customer Services

The Character Customer Service team is currently dealing with a high number of requests, it may take longer than usual to receive a response. We are working to respond to everyone as quickly as possible, Thank you.

We pride ourselves on the quality of our Customer Services support.

If you need any help on your toy order or general questions just call our Customer Service team on 0161 633 9808 or email us at [email protected] or [email protected]. Our opening times are Monday to Thursday 9am to 5pm and Friday 9am to 2.30pm (excluding Christmas and Bank Holidays).

To write to us:
Customer Service Department 
Character Options Ltd 
Lees Brook Mill 
Lees Road 
Oldham 
OL4 5JL

We may have the answers in our FAQ section see here.

Spare parts are available from us in our Spare Parts Section. If the part you require is not listed, please contact our Customer Services team.

For charity requests, please ensure you provide a contact name and address along with a registered charity number.

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