Customer Services

Select service:

If you require any assistance, please refer to our Frequently Asked Questions (FAQs) HERE. If the answer to your question is not here, you can contact us by the following methods:

Tel: 0161 633 9808
Email: Contact Us

Address:

Customer Service Department
Character Options Ltd
Lees Brook Mill
Lees Road
Oldham
OL4 5JL

Our Customer Service opening times are Monday to Friday 9am to 5pm (Excluding Bank Holidays).

For Christmas 2017 we close on the 22nd December reopening on the 2nd January.

  • For any urgent enquiries, please email our customer services team at:customercare@charactergroup.plc.uk
  • All urgent enquiries will be responded to.
  • Any non urgent enquiries will be responed to in the New Year.
  • May we wish you a very Merry Christmas and a Happy New Year from all at Character Options.

Christmas 2017 deliveries.

For international orders, please order before the 4th December.

For UK orders, please order before the 18th December.

Please note that any orders placed from the 22nd December to the 1st of January will not be dispatched until the 2nd January 2018.

If you require any instruction manual, please refer to the products page on this site (manual icon is shown under the image). Alternatively, you can contact our Customer Service team.

Spare parts are available from us in our spare part section. If the part you require is not listed, please contact our Customer Services team.


For charity requests, please ensure you provide a contact name and address along with a registered charity number.

You can now follow us on Twitter at www.twitter.com/CharacterToysUK and Facebook https://www.facebook.com/CharacterToys/