If you require any assistance, please refer to our Frequently Asked Questions (FAQ's) HERE. If the answer to your question is not here, you can contact us on the following methods:
Tel: 0161 633 9808
Contact form: Contact Us
Customer Service Department
Character Options Ltd
Lees Brook Mill
Customer Services opening times are Monday to Thursday - 9am to 5pm, Friday - 9am to 2.30pm
If you require any instruction manual, please refer to the products web page on this site. Alternatively, you can contact our Customer Service team.
Spare parts are available from us in our spare part section. If the part you require is not listed, please contact our Customer Services team.
Some of our products require software for your computer. This can be downloaded from here.
You can now follow us on Twitter at www.twitter.com/CharacterOnline.
Product Returns Procedure
To return a product purchased from character-online.com you will need to fill out the form here - please note that products returned to us without the form will not be accepted, please include the form with the return package.
Click Here to download the PDF.